Frequently Asked Questions
Everything you need to know about our ergonomic comfort solutions.
What materials are used in Cushion Lab products?
We use our proprietary Extra-Dense Hyper-Contouring Memory Foam and breathable, sustainable fabrics like organic cotton and recycled polyester to ensure both comfort and durability.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days via carbon-neutral shipping partners.
Do you offer a trial period or returns?
Yes, we offer a 60-day risk-free trial. If you are not completely satisfied with your comfort, you can return your product for a full refund, no questions asked.
How do I clean and maintain my cushions?
Most of our cushions feature a removable, machine-washable cover. We recommend washing the cover in cold water on a gentle cycle and air drying to maintain the fabric integrity.
Are your products hypoallergenic?
Yes, our memory foam is CertiPUR-US certified and our covers are designed to be hypoallergenic and skin-friendly, making them safe for sensitive users.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm and Shop Pay.